
An auto repair service has a coffee machine and magazines in its waiting room and offers pick-up and delivery from customers' places of work.These are examples of the:
A) facilitating service element of augmentation
B) enhancing service element of hospitality
C) enhancing service element of augmentation
D) facilitating service element of hospitality
E) support service element of atmospherics
Correct Answer:
Verified
Q9: Creating a formal relationship with customers is
Q10: A motel offers parking facilities for recreational
Q11: Pricing, delivery, appearance of facilities and personnel,
Q12: The four groups of facilitating services are:
A)information,
Q13: Everything potentially feasible to attract and hold
Q15: What Levitt called 'the total product concept'
Q16: Examples of order-taking are divided into what
Q17: Bills for services should NOT be:
A)timely
B)accurate
C)illegible
D)complete
E)itemised
Q18: Delivery _ concern the place and manner
Q19: Which of the following is NOT a
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