While courtesy and consideration for customers is important at all times, it is in the face-to-face rather than remote situation that it is most important.

Question

Quizplus · Accepted Answer

In face-to-face situation, customers can observe nonverbal cues, and therefore, courtesy and consideration are more visible and impactful. In remote situations, communication is mostly through technology and nonverbal cues may not be as noticeable. However, courtesy and consideration are still important in all customer interactions.

While Courtesy and Consideration for Customers Is Important at All