A call centre has a system where calls go into a queue and are answered in the order in which they arrived.This is an example of:
A)allowing demand to find its own level
B)reducing demand in peak periods
C)inventorying demand
D)reducing capacity
E)ignoring customers

Question

Quizplus · Accepted Answer

This system is an example of "inventorying demand," where the calls are essentially stored (or queued) until they can be addressed, similar to how physical goods might be inventoried until they are needed.

A Call Centre Has a System Where Calls Go into a Queue