Organisations that make all encompassing general statements about their service products run the risk of encountering consumers who find that their expectations are not being met.What methods need to be used to minimise this overall promise/expectations dilemma?

Question

Quizplus · Accepted Answer

The Answer of Organisations that make all encompassing general statements about their service products run the risk of encountering consumers who find that their expectations are not being met.What methods need to be used to minimise this overall promise/expectations dilemma?

Organisations That Make All Encompassing General Statements About Their Service