A service culture can be defined as 'shared perceptions of what is important in an organisation and shared values and beliefs of ________'.

Question

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A service culture is based on shared perceptions of what is important in an organization, including shared values and beliefs about why those things are important. This pertains to the underlying principles and beliefs that guide the organization's policies, procedures, and behaviors towards its customers. The other options (A, B, D, E) are more specific elements or approaches to organizational leadership and strategy, rather than the shared values and beliefs that underpin a service culture.

A Service Culture Can Be Defined as 'Shared Perceptions of What