Past behaviour is the best predictor of future behaviour so hiring individuals who have won service excellence awards and have customer references is a good idea.

Question

Quizplus · Accepted Answer

Past behaviour is often a good indicator of future behaviour, so hiring individuals who have won service excellence awards and have positive customer references can increase the likelihood of providing excellent customer service in the future. However, it is important to note that other factors can also affect an individual's future behaviour, such as changes in personal circumstances or work environment.

Past Behaviour Is the Best Predictor of Future Behaviour So