Singapore Airlines, which has small units of employees fly together, illustrates one of the more successful methods of encouraging the delivery of service excellence in large organisations.That method is to:

Question

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Creating a team culture where employees work closely together and have a sense of camaraderie can foster a commitment to delivering excellent service. This is exemplified in Singapore Airlines' practice of having small units of employees work together as a team.

Singapore Airlines, Which Has Small Units of Employees Fly Together