
Singapore Airlines, which has small units of employees fly together, illustrates one of the more successful methods of encouraging the delivery of service excellence in large organisations.That method is to:
A) create a team culture
B) pay higher salaries
C) give extra leave
D) have strict guidelines
E) increase supervision
Correct Answer:
Verified
Q34: 'Empowerment' means giving staff the _ and
Q35: Which of the following is likely to
Q36: Service firms can identify the best people
Q37: New employees need to learn:
A)the organisation's vision
Q38: Which of the following is NOT a
Q40: Newsletters, corporate magazines, intranets, displays, prizes and
Q41: Simplifying work routines and hiring workers as
Q42: A solid understanding of the organisation's vision
Q43: Frontline employees need to be empowered in
Q44: Past behaviour is the best predictor of
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