Which of the following is likely to happen in a company caught in the cycle of mediocrity?

Question

Quizplus · Accepted Answer

When a company is caught in the cycle of mediocrity, all of the above scenarios are likely to happen. Dissatisfied customers might display hostility to employees, and employees might counter that rudeness with rudeness of their own. Employees might become defensive and withdraw from addressing complaints or resolving issues. In turn, this lack of effort on the employees' part can create disincentives for customers to cooperate with the organization to improve service.

Which of the Following Is Likely to Happen in a Company