'Empowerment' is most appropriate when which of the following factors are present?

Question

Quizplus · Accepted Answer

Empowerment is most appropriate when the firm's business strategy is based on competitive differentiation, the focus is on extended relationships rather than short-term transactions, and the business environment is unpredictable. In such situations, employees need to have the flexibility to make decisions and take actions to meet the needs of the customers or respond to changing market conditions. However, if employees prefer to work with specific directions, empowerment may not be the best option.

'Empowerment' Is Most Appropriate When Which of the Following Factors