
Which of the following is NOT a tool used to maintain and nourish a corporate culture founded on service values?
A) Internal communications from senior managers to employees
B) Individual perceptions of service requirements
C) Employee training
D) Core principles
E) Company celebrations
Correct Answer:
Verified
Q51: Boundary spanners link the various departments within
Q52: Frontline staff perform many roles, often resulting
Q53: To compete effectively in the labour market
Q54: The use of employer branding has been
Q55: Frontline employees never deliberately provide bad customer
Q57: Which of the following media do companies
Q58: Emotional labour is a very real problem
Q59: Which of the following qualities is associated
Q60: To avoid the employee cycle of failure,
Q61: Empowerment of frontline staff is appropriate for
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents