The manager at your firm while verbally expressing a statement of probable truth simultaneously fidgets and avoids eye contact with you. This conveys a(n) _____.
A) transparent communication
B) mixed message
C) poor oral expression
D) poor choice of communication channel
E) exaggerated communication

Question

Quizplus · Accepted Answer

Fidgeting and avoiding eye contact are nonverbal cues that can communicate discomfort, uncertainty, or dishonesty, which contradicts the message being verbally expressed. Therefore, this conveys a mixed message, which may cause confusion or mistrust.

The Manager at Your Firm While Verbally Expressing a Statement