Question 1

The feedback provided by the control process about mistakes already made may not be able to correct them, but it can help improve things in the future.

Accepted Answer

The feedback from the control process helps in identifying mistakes and areas of improvement, which can be used to avoid making similar mistakes in the future and improve processes or performance.

Question 2

The U.S. Army pioneered the after-action review.

Accepted Answer

The U.S. Army developed and pioneered the use of after-action reviews (AARs) in order to evaluate performance and improve skills, tactics, and procedures.

Question 3

Controlling is the process of setting directions and allocating resources in an organization.

Accepted Answer

Controlling is the process of monitoring progress towards achieving goals and taking corrective action when necessary. Setting directions and allocating resources would fall under the planning function of management.

Question 4

Normative control flows through an organization's hierarchy of authority.

Accepted Answer

Normative control refers to the ways in which an organization influences and controls behavior through norms, values, and culture, rather than through formal structures of authority.

Question 5

An internal control strategy requires a high degree of trust.

Accepted Answer

An internal control strategy involves implementing measures to ensure reliable financial reporting, safeguarding of assets, and compliance with laws and regulations. To effectively implement these measures, trust must exist between management and employees responsible for executing the strategy. Without trust, there may be a lack of commitment or adherence to the internal control process, which could ultimately undermine its effectiveness.

Question 6

Earnings per share, sales growth, and market share are the input standards used by businesses.

Accepted Answer

Earnings per share, sales growth, and market share are actually output measures that provide information on the financial performance of a business. Input standards, on the other hand, are used to measure the quantity or quality of resources utilized in production, such as labor hours or material costs.

Question 7

Business firms show the influence of market control in the way that they adjust products, pricing, promotions, and other practices in response to customer feedback and what competitors are doing.

Accepted Answer

Market control refers to the ability of firms to influence the market through their actions. One way this is shown is by how firms adjust their products, pricing, promotions, and other practices in response to customer feedback and competitive pressures. Therefore, the statement is true.

Question 8

The Pareto Principle states that 20% of consequences come from 80% of causes.

Accepted Answer

The Pareto Principle, also known as the 80/20 rule, states that 80% of consequences come from 20% of causes.

Question 9

Quality of production and error rates are output standards used by businesses.

Accepted Answer

Quality of production and error rates are key output standards used by businesses to ensure they are delivering products and services of the highest quality to customers. These metrics help businesses measure the effectiveness of their operations and identify areas where improvements can be made to reduce errors and enhance overall performance.

Question 10

The after-action review is an unstructured review of lessons learned and results in a completed project, task force assignment, or special operation.

Accepted Answer

The after-action review is a structured review process designed to help participants learn from their experiences by discussing what was intended, what actually happened, why it happened, and how they can improve in the future.

Question 11

The Pareto Principle states that 80% of the real impact comes from 20% of the work accomplished.

Accepted Answer

The Pareto Principle, also known as the 80/20 rule, states that 80% of the results or effects come from 20% of the causes or efforts.

Question 12

The goal of concurrent controls is to solve problems as they occur.

Accepted Answer

This is the definition of concurrent controls - to address and resolve problems as they happen in real-time rather than waiting until after the fact.

Question 13

The bureaucratic control system influences behavior through norms and expectations set by the organizational culture.

Accepted Answer

The bureaucratic control system influences behavior through formal rules, procedures, and standards, not through norms and expectations set by the organizational culture.

Question 14

Output standards measure work efforts that go into performing a task.

Accepted Answer

Output standards measure the results of work efforts, not the efforts themselves.

Question 15

Planning ensures that performance is consistent with plans, and that accomplishments throughout an organization are coordinated in a means-ends fashion.

Accepted Answer

The answer of Planning ensures that performance is consistent with...

Question 16

Steering controls are largely reactive.

Accepted Answer

Steering controls are largely proactive, designed to guide actions towards achieving goals and preventing problems before they occur.

Question 17

Feedforward control focuses on what happens during the work process.

Accepted Answer

Feedforward control focuses on regulating inputs (materials, human resources, etc.) before they enter the work process, aiming to prevent problems before they occur, rather than on what happens during the work process.

Question 18

The clan control influences employees and members to display common behavior patterns.

Accepted Answer

Clan control is a type of organizational control that emphasizes shared values, norms, and goals. This creates a sense of community and encourages employees and members to conform to common behavior patterns.

Question 19

Preliminary control is also known as steering control.

Accepted Answer

Preliminary control is not the same as steering control. Preliminary control refers to the actions taken to prevent an undesired event from occurring, while steering control pertains specifically to maneuvering a vehicle.

Question 20

An after-action review is a systematic assessment of lessons learned and results accomplished in an ongoing project.

Accepted Answer

An after-action review is typically conducted after a project or major event has concluded, not during its ongoing phase, to evaluate what happened, why it happened, and how it can be done better by the participants and those responsible for the project or event.

Quiz 9: Control Processes and Systems