_____ is an organization-wide commitment to continuous improvement, product attribute, and customer needs.
A) Quantitative analysis
B) Total quality management
C) Theory X
D) Theory Y
E) Scientific management

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) incorporates a focus on continuous improvement, meeting or exceeding customer needs, and a commitment to product attributes. TQM involves all employees in the organization and emphasizes teamwork, leadership, and a customer-centric approach.

_____ Is an Organization-Wide Commitment to Continuous Improvement, Product Attribute