Which of the following is true of total quality management?
A) It makes quality principles part of an organization's strategic objectives.
B) It is applied only to a few aspects of operations.
C) It applies exclusively to managers.
D) It applies to the inputs of a system.
E) It is a one-time improvement process.

Question

Quizplus · Accepted Answer

Total quality management is a management approach that aims to improve the quality of products and services by ensuring that all members of an organization participate in continuous improvement efforts. It makes quality principles part of an organization's strategic objectives, which means that every aspect of operations, from inputs to outputs, is subject to improvement. It is not a one-time improvement process but rather a continuous effort to enhance quality. While managers play an important role in implementing total quality management, it applies to all members of an organization.

Which of the Following Is True of Total Quality Management