While business organizations can seek to achieve the Malcolm Baldrige National Quality Award, universities cannot.
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Q7: The term "conformance quality" refers to the
Q8: One tool used in total quality management
Q9: In 1997, the Malcolm Baldrige National Quality
Q10: The Malcolm Baldrige National Quality Award represents
Q11: A quality guru named Philip Crosby defined
Q13: A quality guru named Joseph M. Juran
Q14: Conformance quality is a strategic decision for
Q15: A quality guru named Philip Crosby suggested
Q16: A quality guru named Joseph M. Juran
Q17: One of the tools common to all
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