A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

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Philip Crosby's philosophy was centered around the concept of "quality is free", and he believed that preventing defects in the first place was more effective and efficient than inspecting products after they were produced. He proposed a four-step process for achieving quality: 1) define quality, 2) measure quality, 3) evaluate the cost of quality, and 4) take action to improve quality. His approach emphasized the importance of prevention, rather than detection and correction.

A Quality Guru Named Philip Crosby Suggested That a General