According to W. Edwards Deming's 14 points of quality, managers should
A)strive for short-term improvement.
B)ensure compliance at all costs.
C)eliminate slogans and buzzwords.
D)reinforce the use of numerical quotas.
E)implement a top-down management style.

Question

Quizplus · Accepted Answer

Deming's 14 points emphasize the importance of clear communication and eliminating barriers to effective communication. This includes eliminating slogans and buzzwords, which can be confusing and divisive. The other options (A, B, D, and E) are not in line with Deming's principles of continuous improvement and collaboration.