"Karen, we must use others' technologies-even our competitors' technologies-if they are better suited to our needs than our own technologies," said her manager, Krystal Lowe. "I know that we are hesitant to use technologies from elsewhere, when we have invested so much internally to develop our own technologies." Krystal is advising that Karen not succumb to

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Krystal is advising Karen to avoid NIH (not invented here) syndrome, which refers to the tendency of organizations to reject external ideas or solutions in favor of their own internal ones. Krystal is advocating for a more open-minded approach to technology adoption, which may involve utilizing solutions developed by competitors or other external sources if they are better suited to the organization's needs.

"Karen, We Must Use Others' Technologies-Even Our Competitors' Technologies-If They