Estelle Melendez, factory manager at West Coast Manufacturing, told her shift supervisor, "Bob, our target reject rate is 1.5 percent or less. Your shift usually performs at a reject rate even lower than that. But recently your reject rate has crept up to 3 percent. That's unacceptable." Estelle has identified a(n)
A)loophole.
B)performance gap.
C)ambidexterity.
D)force-field analysis.
E)guiding coalition.

Question

Quizplus · Accepted Answer

Estelle has identified a performance gap, which is the difference between the expected or desired performance and the actual performance. She is expressing concern that Bob's shift is not meeting the company's target reject rate and has identified a specific percentage that is considered unacceptable.

Estelle Melendez, Factory Manager at West Coast Manufacturing, Told Her