Gustavo, chief executive officer for Pacific Sunshine, maker of high-end aquariums, has spent some time working as an "undercover boss" on the production line, and what he sees is not pleasing. He has observed shoddy workmanship and a lackadaisical attitude reflected in the quality of the company's products. In Gustavo's estimation, current production quality is not what it should or could be. He has thus
A)started a service initiative.
B)uncovered a performance gap.
C)performed a force-field analysis.
D)discovered a need for job posting.
E)identified adapters.

Question

Quizplus · Accepted Answer

Gustavo has observed a gap between the current quality of production and what it should or could be. This suggests that there is a performance gap that needs to be addressed.

Gustavo, Chief Executive Officer for Pacific Sunshine, Maker of High-End