Although Trans-American Consolidated Truck & Transport is a large, bureaucratic organization, it is about to undertake a massive change in the way it does business. These changes will include redesigning processes, reward systems, and managerial selection and training. The ultimate goal of these changes is to improve the company's efficiency, allowing it to achieve many goals at the same time. For the purpose, the company develops a project team, which is asked to identify the factors that prevent people from changing, as well as those that drive them toward change.In order for the project team to identify what prevents people from changing, as well as what drives them toward change, they will need to make use of the technique known as ________ analysis.
A)performance gap
B)facilitation-support
C)large group
D)force-field
E)total organization

Question

Quizplus · Accepted Answer

The force-field analysis technique is used to identify the factors that drive people toward change (known as driving forces) and those that prevent people from changing (known as restraining forces). This technique will be useful for the project team as they identify the factors that prevent people from changing and those that drive them toward change in the organization. Choices A, B, C, and E are not relevant to identifying the factors that prevent people from changing and those that drive them toward change.

Although Trans-American Consolidated Truck & Transport Is a Large, Bureaucratic