Although Trans-American Consolidated Truck & Transport is a large, bureaucratic organization, it is about to undertake a massive change in the way it does business. These changes will include redesigning processes, reward systems, and managerial selection and training. The ultimate goal of these changes is to improve the company's efficiency, allowing it to achieve many goals at the same time. For the purpose, the company develops a project team, which is asked to identify the factors that prevent people from changing, as well as those that drive them toward change.The ultimate goal of the change process is to enable the company to achieve many goals at the same time, which is known as organizational
A)ambidexterity.
B)versatility.
C)complexity.
D)multiplicity.
E)instrumentality.

Question

Quizplus · Accepted Answer

The ultimate goal of achieving many goals at the same time is known as organizational ambidexterity. This involves the ability to balance and excel in both exploitation (i.e. refining and improving current operations) and exploration (i.e. seeking out new opportunities and innovations) at the same time. The company's massive change effort is aimed at improving efficiency, which is a key aspect of exploitation. However, by identifying factors that drive and hinder change, the company can also work on improving exploration in the future. Therefore, the most appropriate answer is A) ambidexterity.

Although Trans-American Consolidated Truck & Transport Is a Large, Bureaucratic