Chazz and Hayden Are the Marketing Managers of Two Different

Chazz and Hayden are the marketing managers of two different branches of Edwards & Ashton Restaurant Supply. While preparing to submit his monthly sales report, Chazz realizes that his sales executives have consistently failed to reach their monthly targets, and he immediately announces to his team that they will have to work weekends until they reach their quota. On the other hand, due to changes he implemented earlier, Hayden's team members have been able to achieve their monthly targets.Chazz's sales executives have consistently failed to achieve the monthly sales target. This difference between their actual achievement as compared to what they could have achieved is known as a

A) performance gap.
B) reactive change.
C) performance reaction.
D) change agent.
E) reaction gap.