Question 1

Empowering involves rewarding in ways that inspire, promote optimism, and build self-confidence.

Accepted Answer

Empowering someone involves providing them with incentives and recognition that help boost their motivation, positivity, and self-belief. This can be achieved through various means like providing opportunities for skill-building, recognizing achievement and contributions, offering autonomy and decision-making power, etc. Such rewarding measures can help individuals feel valued and competent, which can in turn enhance their productivity, innovation, and engagement.

Question 2

In an effective planned change process, collecting data is essentially always the first step.

Accepted Answer

While collecting data is an important part of the planned change process, it is not always the first step. The first step often involves identifying the need for change or diagnosing the problem, which then guides the data collection process.

Question 3

Resistance is an inevitable reality of change management.

Accepted Answer

Resistance is a natural response to change because people are creatures of habit and are often resistant to new ways of doing things. It is important for change managers to anticipate and address resistance in order to successfully implement change.

Question 4

Creating long-term wins is a recruiting method for success, as it nourishes faith in the change effort.

Accepted Answer

The answer of Creating long-term wins is a recruiting method...

Question 5

According to William Bridges, change is the same as transition.

Accepted Answer

William Bridges distinguishes between change, which is situational and refers to external events or circumstances, and transition, which is a psychological process that people go through as they adjust to the new situation. Bridges argues that managing transitions is as important as managing change, and that leaders need to understand and support individuals and groups as they navigate the emotional and psychological aspects of transition.

Question 6

According to Lewin, the best way to change the status quo is to increase restraining forces.

Accepted Answer

According to Lewin, the best way to change the status quo is to decrease restraining forces and/or increase driving forces.

Question 7

The chance for success reduces when information pertaining to the change is made more transparent.

Accepted Answer

Transparency can actually increase the chance for success by ensuring everyone is informed and on the same page. Lack of transparency can lead to confusion and distrust.

Question 8

Results-oriented goals lead to more direct and urgent strategy development.

Accepted Answer

Results-oriented goals require a specific outcome to be achieved, leading to a more focused and urgent strategy development as opposed to vague goals that may not have a clear direction or deadline.

Question 9

The best way to reinforce a singular goal is to use a balanced scorecard.

Accepted Answer

A balanced scorecard is designed to provide a comprehensive view of an organization's performance by balancing financial measures with non-financial measures across multiple perspectives, not to reinforce a singular goal.

Question 10

Kotter's change model is based on analyzing where change initiatives go wrong.

Accepted Answer

Kotter's change model is a framework for guiding change in organizations, which is based on studying the common reasons why change initiatives fail. It consists of eight steps that aim to address these common pitfalls and facilitate successful change.

Question 11

Real change in an organization involves considerable overlap and skipping among various phases.

Accepted Answer

Real change often involves iterations and revisiting previous phases, as well as skipping certain steps to focus on the most critical aspects of the change process.

Question 12

Appreciative inquiry involves looking for what is right and effective in a system.

Accepted Answer

Appreciative inquiry focuses on identifying the positive aspects of a system and building on those strengths to improve the overall effectiveness. It is a positive and strengths-based approach to organizational development.

Question 13

Appreciative inquiry involves asking a series of probing questions that strengthen a system's positive potential.

Accepted Answer

Appreciative inquiry is a positive approach to change that involves asking questions designed to elicit positive stories, experiences, and strengths, which can then be leveraged to achieve the desired change.

Question 14

According to John Kotter, the first step in a successful change intervention is raising a feeling of urgency.

Accepted Answer

According to John Kotter's 8-step change model, the first step is to establish a sense of urgency to motivate people to start moving in the right direction.

Question 15

When changes being suggested result in people losing their status, it is referred to as loss of control.

Accepted Answer

When changes being suggested result in people losing their status, it is referred to as loss of status. Loss of control refers to situations where people feel they no longer have control over their work or decisions.

Question 16

Reframing is the process of looking at organizational issues through multiple lenses.

Accepted Answer

Reframing involves examining issues from different perspectives and challenging assumptions, leading to new insights and potential solutions.

Question 17

Manipulation and co-optation involve selectively using information and
A)appeal.
B)charisma.
C)persuasion.
D)explicit incentives.
E)implied incentives.

Accepted Answer

The answer of Manipulation and co-optation involve selectively using information...

Question 18

Kotter's description of empowerment is similar to Lewin's argument about unfreezing.

Accepted Answer

Both Kotter and Lewin emphasize the importance of empowering individuals or groups to make changes within an organization. Kotter advocates for giving individuals the freedom and resources to take action, while Lewin's unfreezing stage involves breaking down old behaviors and creating a sense of readiness for change, which can also require empowerment.

Question 19

In order to establish a buy-in, one should communicate by relying on memos and reports and avoid heartfelt communications.

Accepted Answer

In order to establish a buy-in, it is important to have heartfelt communication in addition to memos and reports. Building trust and creating a personal connection with the stakeholders is key to gaining their support and commitment.

Question 20

The five most important and actionable change strategies form the acronym ALTER.

Accepted Answer

The acronym ALTER does not represent the five most important and actionable change strategies. There is no widely recognized framework or model in change management that uses ALTER as an acronym for such strategies.

Quiz 15: Making Change