Faye makes eye contact and smiles at her customers. This is an example of responding.
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Q18: According to Larry Samovar and his team
Q19: Prompting is a more passive approach to
Q20: A good listener will always state her
Q21: Pseudolisteners may have strong nonverbal listening behaviours.
Q22: "Don't worry about it." This is an
Q24: An example of insensitive listening is when
Q25: Listening distractions are both internal and external.
Q26: Listening is the most important skill for
Q27: Listening fidelity means the listener is totally
Q28: Questioning and paraphrasing are both ways of
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