What are the consequences of scripting workers' interactions with customers, according to Robin Leidner's Fast Food, Fast Talk?

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According to Robin Leidner's Fast Food, Fast Talk, scripting workers' interactions with customers is damaging to workers and suppresses their real selves. The workers are expected to follow a strict script, which leaves no room for improvisation and expressing their true personalities. This can lead to feelings of dehumanization and job dissatisfaction among the workers.

What Are the Consequences of Scripting Workers' Interactions with Customers