A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table.
Using a classic Pareto analysis, what top categories comprise 80% of the total complaints?
A) Table/utensils dirty
B) Table/utensils dirty, Food taste, Slow service
C) Food taste, Food temperature, Order mistake, Slow service, Table/utensils dirty
D) Food taste, Food temperature, Order mistake, Slow service, Too expensive

Question

A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table. 
Using a classic Pareto analysis, what top categories comprise 80% of the total complaints?
A) Table/utensils dirty 
B) Table/utensils dirty, Food taste, Slow service 
C) Food taste, Food temperature, Order mistake, Slow service, Table/utensils dirty 
D) Food taste, Food temperature, Order mistake, Slow service, Too expensive

Quizplus · Accepted Answer

The Answer of A restaurant manager tracks complaints from the diner satisfaction cards that are turned in at each table. The data collected from the past week's diners appear in the following table. 
Using a classic Pareto analysis, what top categories comprise 80% of the total complaints?
A) Table/utensils dirty 
B) Table/utensils dirty, Food taste, Slow service 
C) Food taste, Food temperature, Order mistake, Slow service, Table/utensils dirty 
D) Food taste, Food temperature, Order mistake, Slow service, Too expensive

A Restaurant Manager Tracks Complaints from the Diner Satisfaction Cards