Benchmarking studies must have:
A) a direct competitor for comparison.
B) a team composed of at least one member from each department in the organization.
C) a team composed of at least one member from each department in the organization plus one customer of each process output.
D) quantitative goals.

Question

Quizplus · Accepted Answer

Benchmarking studies require quantitative goals to measure performance against specific metrics or standards. This allows for clear comparisons and assessments of where improvements are needed. Choices A, B, and C are not mandatory for all benchmarking studies, as the scope and focus can vary widely depending on the objectives.

Benchmarking Studies Must Have