At which of the following steps will the cost of detecting product defects be the highest?
A) customer
B) process
C) final testing
D) raw material

Question

Quizplus · Accepted Answer

Detecting defects at the customer level is the most expensive due to the added costs of returns, repairs, shipping, and the potential loss of customer trust and future sales. Early detection (e.g., during raw material inspection or process stages) is generally less costly.

At Which of the Following Steps Will the Cost of Detecting