The Baldrige Performance Excellence Program:
A) focuses on large manufacturing companies because of the impact they have on the economy.
B) involves seven major criteria that are built on the base of customer satisfaction.
C) is a set of standards governing the requirements for documentation of a quality program.
D) was devised by the International Organization for Standardization for companies doing business in Europe.

Question

Quizplus · Accepted Answer

The Baldrige Performance Excellence Program involves seven major criteria that are built on the base of customer satisfaction. It is not focused only on large manufacturing companies, it is not a set of standards governing the requirements for documentation, and it was not devised by the International Organization for Standardization, but by the U.S. government.