The shopper who says to himself, "I've waited too long in this line. I don't really need to buy this product today," and leaves the store is an illustration of which element of arrival behavior?
A) random arrival
B) renege
C) random departure
D) balk
E) frustration

Question

Quizplus · Accepted Answer

The shopper who leaves the store after waiting too long in line is an example of renege behavior, which is the act of giving up on a service when the waiting time becomes too long or the perceived value of the waiting time outweighs the perceived benefits of the service.

The Shopper Who Says to Himself, "I've Waited Too Long