An airline ticket counter, with several agents for one line of customers, is an example of which of the following?
A) single-server, single-phase system
B) single-server, multiphase system
C) multiple-server, single-phase system
D) multiple-server, multiphase system
E) cross-server, single-phase system

Question

Quizplus · Accepted Answer

The airline ticket counter has multiple agents (servers) serving one line of customers, making it a multiple-server system. However, the process of checking in a customer can typically be completed in a single phase. Therefore, it is a multiple-server, single-phase system.

An Airline Ticket Counter, with Several Agents for One Line