Tony has recently been hired as a salesperson by a logistics company.The company divides its clients into different markets based on their requirements.Tony has been asked to work exclusively with emerging entrepreneurs.To build long-term relationships with his clients,he has to improve his _____.

Question

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To build long-term relationships with his clients, Tony needs to improve his customer knowledge. This means understanding the specific needs and requirements of the emerging entrepreneurs he is working with in order to be able to provide tailored solutions that meet their needs. Product, price, and promotion knowledge may also be important, but without a deep understanding of his customers, Tony would struggle to build the kind of relationships that will lead to long-term success. Competitor knowledge may be more important for salespeople working with more established clients, but emerging entrepreneurs are likely more focused on finding solutions and partners to help them grow their businesses.

Tony Has Recently Been Hired as a Salesperson by a Logistics