Kim is a salesperson for ABC Advertising.She is having trouble maintaining control of her sales calls.Kim finds that her customers often go off on tangents and talk about relatively unimportant things until her time with those customers is up.Kim could benefit by:
A)improving her questioning skills and using carefully crafted questions.
B)being candid with her customers by telling them they are wasting her time.
C)talking more during the sales call so the customers do not have a chance to go off on tangents.
D)being more formal and less friendly during the sales call.
E)changing the direction of the conversation by using nonverbal gestures.

Question

Kim is a salesperson for ABC Advertising.She is having trouble maintaining control of her sales calls.Kim finds that her customers often go off on tangents and talk about relatively unimportant things until her time with those customers is up.Kim could benefit by:​
A)​improving her questioning skills and using carefully crafted questions.
B)being candid with her customers by telling them they are wasting her time.
C)​talking more during the sales call so the customers do not have a chance to go off on tangents.
D)​being more formal and less friendly during the sales call.
E)​changing the direction of the conversation by using nonverbal gestures.

Quizplus · Accepted Answer

By improving her questioning skills and using carefully crafted questions, Kim can help steer the conversation towards important topics and prevent customers from going off on tangents. This will also help Kim better understand her customers' needs and provide more effective solutions. Being candid or unfriendly can harm relationships with customers, and using nonverbal gestures might not be effective in redirecting the conversation. Talking more during the call may also come off as pushy and may not allow the customer to express their needs adequately.

Kim Is a Salesperson for ABC Advertising