Which of the following can be done by salespeople to send strong signals of interest and understanding to potential buyers?
A)Avoiding eye contact with the sender
B)Restating and paraphrasing the sender's message
C)Avoiding asking questions once the sender's message is received
D)Avoiding smiling and nodding when the sender is speaking
E)Evaluating the message after the sender is through speaking

Question

Which of the following can be done by salespeople to send strong signals of interest and understanding to potential buyers?​
A)​Avoiding eye contact with the sender
B)Restating and paraphrasing the sender's message
C)​Avoiding asking questions once the sender's message is received
D)​Avoiding smiling and nodding when the sender is speaking
E)​Evaluating the message after the sender is through speaking

Quizplus · Accepted Answer

Restating and paraphrasing the sender's message is an effective way for salespeople to show that they are listening and understand what the potential buyer is saying. This helps build rapport and trust with the potential buyer.

Answer: D 
 Avoiding smiling and nodding when the sender is speaking can make the potential buyer feel like the salesperson is not interested or engaged in the conversation, and may even be off-putting. It is important for salespeople to show positive nonverbal cues to indicate interest and understanding.

Therefore, the best choices are B and D.

Which of the Following Can Be Done by Salespeople to Send