As a business manager, Julie often calls her employees' attention to their occasional mistakes while withholding praise for their many accomplishments. Julie fails to take full advantage of a basic principle of

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Julie is not using operant conditioning to its full potential. Operant conditioning involves the use of rewards and punishments to shape behavior. By withholding praise for good performance, Julie is missing an opportunity to positively reinforce desirable behavior and increase the likelihood that it will be repeated. Instead, she is only using punishment (calling attention to mistakes) which can lead to resentment and decreased motivation among employees.

As a Business Manager, Julie Often Calls Her Employees' Attention