When the office manager or physician decides that an account is uncollectable, you should ____.

Question

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When an account is determined to be uncollectable, the medical office should adjust the amount due off the account to zero. This removes the patient's balance from the books and closes out the account. Sending the account to a collection agency or state regulator's office is an option if attempts to collect are ongoing and have been unsuccessful, but it is not the first step when an account is deemed uncollectable. Sending one last notice to the patient to pay the amount due or asking the patient to come to the office to discuss options may be helpful, but ultimately the decision to adjust the balance off the account is necessary to conclude collection attempts.

When the Office Manager or Physician Decides That an Account