The medical assistant's goal for working with angry patients is to ____.
A) confront them with their inappropriate behavior
B) tell them the consequences of their angry behavior
C) avoid allowing them to discuss their anger
D) help them refocus emotional energy toward solving the problem
E) get them out of the office as quickly as possible
Correct Answer:
Verified
Q25: The best way to deal with a
Q26: Which of the following indicates that a
Q27: When communicating with a patient who cannot
Q28: Signs of anxiety include _.
A) passiveness and
Q29: A professional who is firm and stands
Q31: The "white-coat syndrome" usually leads to which
Q32: A medical assistant sees a patient looking
Q33: Which of the following is an example
Q34: An example of active listening is _.
A)
Q35: A medical assistant shows _ when she
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents