Which of the following is TRUE about social media in business?
A) It reduces the amount of control that businesses have over the content and the process of communication.
B) It creates barriers in the organizational hierarchy.
C) It discourages customer participation.
D) It makes it challenging for networks to collaborate.

Question

Quizplus · Accepted Answer

Social media allows for more user-generated content and direct communication between customers and businesses, which can be difficult for businesses to control.

Which of the Following Is TRUE About Social Media in Business