Question 1

In order to communicate effectively using technology, you should ________.

Accepted Answer

Becoming familiar with the basic features and functions of the tools you use is important in order to effectively communicate using technology. It is not necessary to subscribe to an excessive amount of blog feeds and Twitter follows, nor become an expert in most technologies. Additionally, face-to-face communication should not be completely replaced by technology.

Question 2

When communicating, the sender and receiver may need to negotiate the meaning of the original message through discussion.

Accepted Answer

Communication is a two-way process where both the sender and receiver participate actively. It is common for a receiver to seek clarification or further information from the sender to better understand the message, and this can be done through discussion and negotiation to avoid misunderstandings.

Question 3

Companies that communicate well significantly outperform those that communicate poorly.

Accepted Answer

Effective communication within a company leads to better collaboration, problem-solving, and overall productivity, resulting in higher performance than companies that struggle with communication. Effective communication is crucial for the success of any company. Studies have shown that companies that prioritize communication and have strong communication strategies outperform those that do not. Good communication helps to improve relationships, foster trust, reduce confusion, increase productivity, and promote innovation within the organization.

Question 4

When writing for multilingual audiences, you should ________.

Accepted Answer

When writing for multilingual audiences, it is important to use plain language that is easy to understand for those who may not have a strong command of the language. Avoiding slang and jargon, and using clear and concise language can ensure that your message is easily comprehensible to all. The other options, such as spelling out numbers and using transitions sparingly, can be helpful tactics, but are not as essential as using plain language.

Question 5

In today's hectic, competitive world, the notion of etiquette is no longer relevant.

Accepted Answer

While the modern world may seem fast-paced and cutthroat, etiquette is still relevant in helping individuals maintain interpersonal relationships, navigate social situations, and communicate effectively with others. It plays a crucial role in creating a harmonious and respectful society.

Question 6

Oral communication can be more difficult for multilingual audiences because it ________.

Accepted Answer

Oral communication happens in real time and requires quick thinking and response, which can be more difficult for multilingual audiences who may need extra time to process and translate the information.

Question 7

According to the basic eight-step model of communication, the communication process starts with a sender having an idea and then encoding the idea into a message that can be transferred to a receiver.

Accepted Answer

The basic eight-step model of communication does indeed start with a sender having an idea and encoding the idea into a message.

Question 8

In order to communicate effectively using technology, you should ________.

Accepted Answer

Trying to isolate high-priority messages that need your attention when communicating through technology is important to ensure efficient and effective communication. It is not necessary to be an expert in all technologies, and completely replacing face-to-face communication with technology can lead to misunderstandings and miscommunication. While blog feeds and Twitter follows can be useful, they may not be the most effective means of communication for all situations.

Question 9

When using communication technology, it is important to ________.

Accepted Answer

While communication technology can enhance our ability to connect with others, it is important to also maintain personal connections through face-to-face or phone conversations. Over-reliance on technology can actually lead to feelings of isolation and disconnection. It is important to strike a balance between using technology to enhance communication and maintaining personal connections. Choices A and D are not necessarily important or applicable to all communication situations, and choice C is generally not a recommended approach to communication.

Question 10

When writing for multilingual audiences, you should ________.

Accepted Answer

Using unambiguous language is important when writing for multilingual audiences to ensure clarity and understanding across all languages. Slang and jargon may not be understood across all cultures and can cause confusion. Plain language is actually recommended for clarity, but it should not be patronizing. Transitions should be used appropriately to guide the reader through the text.

Question 11

When writing for multilingual audiences, you should ________.

Accepted Answer

When writing for multilingual audiences, it's important to use specific terms and concrete examples to explain your points clearly. This helps avoid confusion from language barriers and ensures that everyone can understand the message. Using slang and jargon can lead to misunderstandings, while spelling out numbers can be tedious to read for non-native speakers. Transitions are also important for clarity, but should be used appropriately and not overly relied upon.

Question 12

In order to use communication technology effectively, you should NOT ________.

Accepted Answer

Letting technology overwhelm the communication process can detract from the effectiveness of communication, as it may lead to information overload or depersonalization of interactions. The other options (A, C, D) are generally considered positive practices for using communication technology effectively.

Question 13

In order to use communication technology effectively you should NOT ________.

Accepted Answer

Activating visual alerts for incoming messages can be distracting and counterproductive, reducing the effectiveness of communication technology by constantly interrupting work or thought processes.

Question 14

Which of the following is a tip for speaking with multilingual audiences?

Accepted Answer

Recognizing that nods and smiles don't necessarily mean understanding is important when speaking with multilingual audiences. It is also important to speak clearly and at a reasonable pace, to use simple language and avoid jargon or idioms, and to ensure that visual aids or translations are available if necessary. Asking questions like "Is this too difficult for you?" may come across as condescending, and making multiple points at a time can make it difficult for listeners to follow along.

Question 15

Communication becomes less important as you take on leadership and management roles.

Accepted Answer

Communication becomes increasingly important as one takes on leadership and management roles, as they are responsible for effectively conveying information, delegating tasks, and providing feedback to their team. Clear and effective communication is essential for successful leadership and management. Communication becomes even more important as you take on leadership and management roles, as you need to clearly convey your vision, goals, and expectations to your team and stakeholders. Effective communication is necessary for building trust, managing conflicts, and providing feedback and support to your team.

Question 16

Which of the following is a tip for speaking with multilingual audiences?

Accepted Answer

Learning important phrases in your audience's language shows that you respect their culture and are willing to make an effort to communicate effectively. Asking if something is too difficult for them may come across as condescending, and making multiple points or not repeating your points may lead to confusion or misunderstandings.

Question 17

Advanced systems for videoconferencing cannot ________.

Accepted Answer

While advanced systems for videoconferencing can enhance communication and collaboration between remote locations, they cannot fully replace the need to periodically meet in person for certain types of interactions.

Question 18

When expanding your social networks online be careful to ________.

Accepted Answer

Putting limits on posts and updates you receive can help you avoid becoming overwhelmed with information or being exposed to inappropriate content. It's important to maintain control over the type and amount of information you are exposing yourself to online.

Question 19

As the sender of information online, be sure that ________.

Accepted Answer

It is important to ensure that the messages being sent online are meaningful and important to the intended audience. Providing all details possible may not always be necessary or relevant, marking messages as urgent may cause unnecessary stress or urgency for the recipient, and using BCC lists is not always necessary or appropriate.

Question 20

The ability to follow accepted standards of grammar, spelling, and other aspects of high-quality writing and speaking is a skill employers expect of you today.

Accepted Answer

Employers value employees who can communicate effectively and professionally. This includes following accepted standards of grammar, spelling, and other aspects of high-quality writing and speaking. Employers value employees who can effectively communicate through written and spoken language, including following proper grammar and spelling conventions.

Quiz 1: Understanding Business Communication in Todays Workplace

In order to communicate effectively using technology, you should ________.

When communicating, the sender and receiver may need to negotiate the meaning of the original message through discussion.

Companies that communicate well significantly outperform those that communicate poorly.

When writing for multilingual audiences, you should ________.

In today's hectic, competitive world, the notion of etiquette is no longer relevant.

Oral communication can be more difficult for multilingual audiences because it ________.

According to the basic eight-step model of communication, the communication process starts with a sender having an idea and then encoding the idea into a message that can be transferred to a receiver.

In order to communicate effectively using technology, you should ________.

When using communication technology, it is important to ________.

When writing for multilingual audiences, you should ________.

When writing for multilingual audiences, you should ________.

In order to use communication technology effectively, you should NOT ________.

In order to use communication technology effectively you should NOT ________.

Which of the following is a tip for speaking with multilingual audiences?

Communication becomes less important as you take on leadership and management roles.

Which of the following is a tip for speaking with multilingual audiences?

Advanced systems for videoconferencing cannot ________.

When expanding your social networks online be careful to ________.

As the sender of information online, be sure that ________.

The ability to follow accepted standards of grammar, spelling, and other aspects of high-quality writing and speaking is a skill employers expect of you today.