Yuliana was having a bad day.She had a terrible fight with her roommate, and then got lost on her way to her interview, making her feel flustered and anxious.Before the interview began she decided to take a few moments to think about the fun plans she had for the coming weekend.She smiled to herself.Soon, she started to feel happy.By the time her interview began she was feeling very positive.Yuliana was practicing _____________.

Question

Quizplus · Accepted Answer

Yuliana is using deep acting, which is a form of emotional labor where an individual actively tries to change their emotions to align with the situation they are in. In this case, Yuliana is consciously thinking about positive things to change her negative emotions before her interview. This is an example of deep acting, as opposed to surface acting, which involves only changing outward expressions without changing inner emotions. Feeling rules refer to social norms about what emotions are appropriate in a given situation, but Yuliana is not merely following these rules, she is actively trying to change her emotions to match the situation.

Yuliana Was Having a Bad Day