When a salesperson listens "behind" the words for the emotional content of a verbal message, he or she is actually listening by using more than just one sense.

Question

Quizplus · Accepted Answer

When a salesperson listens for emotional content, they are using not only their sense of hearing but also their intuition and observation skills to pick up on nonverbal cues and tone of voice. Therefore, they are using more than just one sense.

When a Salesperson Listens "Behind" the Words for the Emotional