Question 1

If a salesperson has a drug or alcohol problem that is bad enough to require professional help, the appropriate action of the sales manager is to remove the individual from his or her territory.

Accepted Answer

The appropriate action for a sales manager is to offer support and resources for the salesperson to seek professional help and treatment, rather than immediately removing them from their territory. It is important for the sales manager to approach the situation with empathy and understanding while also ensuring the safety and well-being of the individual and their clients.

Question 2

According to the textbook, if the activity is not illegal, then it must be ethical.

Accepted Answer

The legality of an activity does not determine its ethicality. There may be legal activities that are still unethical, such as lying or treating others unfairly. Ethical considerations go beyond legality and involve concepts such as social responsibility and moral principles.

Question 3

Company ABC ltd has an outstanding loan with a large Canadian Bank.Based on this scenario, the Canadian Bank is one of ABC's stakeholders.

Accepted Answer

A stakeholder is any person or group that has an interest or concern in an organization. Since the Canadian Bank has lent money to ABC Ltd, they have a significant financial interest in the company and are therefore considered one of ABC's stakeholders.

Question 4

Constituents of a village are protesting for Company YYZ to stop its plant production at night time because a majority of the people living nearby are unable to sleep due to high levels of noise.In this scenario, Company YYZ has a social responsibility to comply with the request of the constituents.

Accepted Answer

Company YYZ has a social responsibility to ensure that their activities do not harm the well-being of the people living in the neighboring areas. If the constituents are unable to sleep due to the noise generated by the plant production at night time, it is the responsibility of the company to take steps to reduce the noise levels or limit their production during those hours. compliances with the request of the constituents would be a responsible action.

Question 5

Candace is a commission salesperson for a college textbook publisher.Her territory is Nova Scotia.Management at Candace's firm has decided to increase the number of territories in the province.Candace should be excited about the opportunity this presents for her to earn more money.

Accepted Answer

Candace's commission may decrease if there are more salespeople in her territory competing for sales. Additionally, she may have to work harder to maintain her customer base and may face more pressure to meet sales targets.

Question 6

According to the text, over the next ten years, rising global unemployment will cause society to reduce its expectations for corporations to act with social responsibility.

Accepted Answer

The text does not provide information to support this statement.

Question 7

Legal and ethical responsibilities are synonymous.

Accepted Answer

Legal responsibilities are determined by laws and regulations, while ethical responsibilities are determined by what is considered morally right and wrong. While there may be overlap between the two, they are not synonymous.

Question 8

Social responsibility is defined as business' obligation to maximize its negative impact and minimize its positive impact on society.

Accepted Answer

Social responsibility is defined as business' obligation to maximize its positive impact and minimize its negative impact on society.

Question 9

Companies must be able to fulfill their economic responsibilities before focusing on their discretionary responsibilities.

Accepted Answer

Economic responsibilities are essential for the survival and success of a company. Therefore, they must be fulfilled first before focusing on fulfilling discretionary responsibilities such as social and environmental responsibilities.

Question 10

Giving an expensive gift to a client who might be considering your sales proposal to influence her decision is considered unethical behaviour.

Accepted Answer

Giving an expensive gift to a client to influence their decision is considered a form of bribery and unethical behaviour. It can undermine the integrity of the sales process and damage the trust between the client and salesperson. It is important to win business through the merits of the proposal and the quality of service, rather than gifts or incentives.

Question 11

The notion of corporate social responsibility is easy to understand.

Accepted Answer

Corporate social responsibility (CSR) is a complex concept that involves various dimensions such as ethical, legal, economic, and philanthropic responsibilities, making it challenging to fully understand and implement.

Question 12

Jordan is constantly ranked among the top three salespersons at the retail electronic store where he works.However, he is also ranked highest in returns.Upon investigating, his manager finds out that Jordan exaggerates performance of low-end products in order to push the sales of high-end products.In this case, Jordan is involved in an ethical misconduct.

Accepted Answer

Jordan's exaggeration of low-end products to push the sales of high-end products is unethical and misguides the customers, leading to a high rate of returns.

Question 13

Simply put, ethical behaviour refers to treating others fairly.

Accepted Answer

Ethical behaviour involves acting in a manner that is fair, honest, and respectful towards others, without causing harm or taking advantage of them.

Question 14

A sales person at the conventional moral development level will often ask himself/herself the following question: "What am I legally required to do?"

Accepted Answer

This is consistent with the second stage of Kohlberg's conventional moral development, where an individual's actions are focused on meeting societal norms and expectations, including legal requirements.

Question 15

Stakeholder is a term used to describe groups inside the organization who have a stake in its performance, while stockholder is a term used to describe groups outside the firm who have an interest in its performance.

Accepted Answer

The statement is incorrect. Stakeholders can be both internal and external to the organization, while stockholders specifically refer to individuals or groups who own stocks or shares in the company.

Question 16

Only 10 to 20% of people behave at the conventional level.

Accepted Answer

The conventional level of moral development, according to Kohlberg, is typically where most adolescents and adults operate, meaning more than 10 to 20% of people behave at this level.

Question 17

Businesses wanting to generate profits and the notion of serving society are not mutually exclusive.

Accepted Answer

Businesses can serve society by providing goods and services that meet the needs and wants of consumers, while also generating profits that enable them to invest in innovation and growth. In fact, businesses that prioritize social responsibility and sustainability are often more successful in the long-term, as they build stronger relationships with customers, employees, and communities.

Question 18

The textbook explicitly suggest organizations should wait for issues to surface from a social responsibility perspective before acting.

Accepted Answer

The textbook suggests that organizations should not wait for issues to surface from a social responsibility perspective before acting. Rather, they should proactively identify and address potential issues before they become problems.

Question 19

In Canada, the Charter of Rights and Freedoms consists of rules for private organizations on how they can collect, use, or disclose personal information.

Accepted Answer

The Charter of Rights and Freedoms applies to government actions and does not regulate private organizations' handling of personal information. Privacy laws like the Personal Information Protection and Electronic Documents Act (PIPEDA) address these issues.

Question 20

Companies are only responsible for making profit to keep their businesses in operation.

Accepted Answer

While making a profit is important for a company's survival, they also have social and ethical responsibilities towards their stakeholders, customers, employees, and the environment. Companies are expected to act ethically and contribute to the betterment of society, not just focus solely on making profits.

Quiz 2: Ethics Firstthen Customer Relationships