As the manager of a local coffee shop, Hollis greets his regular customers by name and often begins making their order when he sees them drive into the parking lot. Hollis knows habitual purchasers with strong store loyalty are great customers.

Question

Quizplus · Accepted Answer

Hollis is showing excellent customer service by recognizing and anticipating the needs of his regular customers, which can increase their loyalty and likelihood to return in the future.

As the Manager of a Local Coffee Shop, Hollis Greets