Nordstrom, an upscale department store, has a well-known reputation for going the extra mile to serve its customers. This reputation for excellent customer service will most likely result in
A)product design excellence.
B)mission statement satisfaction.
C)sustainable price decreases.
D)a sustainable competitive advantage.
E)producer excellence.

Question

Quizplus · Accepted Answer

The Answer is D

Nordstrom, an Upscale Department Store, Has a Well-Known Reputation for Going