Hiroshi sells building materials to local contractors. He wants to build long-term relationships with his contractors through effective follow-up. After delivering the materials, Hiroshi can demonstrate ________ by checking with his contractors right after the delivery and addressing any problems promptly.

Question

Quizplus · Accepted Answer

By checking with his contractors right after the delivery and addressing any problems promptly, Hiroshi is demonstrating both responsiveness and empathy, which are key components of effective follow-up to build long-term relationships with customers. Assurance, profitability, tangibility, and competence are important factors in customer service, but they are not directly related to follow-up after a delivery. Reliability and profitability are also important, but they do not capture the full range of behaviors that Hiroshi should exhibit in order to build long-term relationships with his contractors.

Hiroshi Sells Building Materials to Local Contractors