Professor Thompson is a seasoned professor. When students seek her out to advise them, she never turns them away because she believes that with all her years of experience, she can help them. The students, in turn, are confident in her and trust her advice. For these students, ________ is the most important of the five service quality dimensions.

Question

Quizplus · Accepted Answer

Assurance is the most important dimension in this context because it reflects the students' confidence in Professor Thompson's knowledge and ability to help, which is based on her experience and the trust they place in her advice.

Professor Thompson Is a Seasoned Professor