After observing a customer verbally abuse a server, the first thing a manager can do to ensure quality service is to
A)ask the customer to leave the restaurant.
B)assume the server is at fault and respond accordingly.
C)provide emotional support to the server.
D)review the delivery support system.
E)clarify service delivery expectations.

Question

Quizplus · Accepted Answer

Providing emotional support to the server is important in this situation to ensure that they feel valued and supported. This will not only help the server feel better, but also improve their ability to provide quality service to other customers. Asking the customer to leave may also be necessary to maintain a respectful environment, but this should not be the manager's first action. Assuming the server is at fault and reviewing the delivery support system or clarifying service delivery expectations may not be relevant in this specific situation.

After Observing a Customer Verbally Abuse a Server, the First