The new restaurant manager asked the chef, "Are you sure you know how to make steak tartare?" Which of the service dimensions was the restaurant manager expressing concern about?
A)reliability
B)responsiveness
C)assurance
D)empathy
E)tangibles

Question

Quizplus · Accepted Answer

The restaurant manager is expressing concern about the chef's ability to consistently meet the restaurant's quality standards for preparing steak tartare - this relates to the reliability service dimension.

The New Restaurant Manager Asked the Chef, "Are You Sure