Using technology and ________ are two ways a delivery gap can be reduced in size.
A)empowering employees
B)variability analysis
C)voice-of-customer analysis
D)zone of tolerance analysis
E)public relations

Question

Quizplus · Accepted Answer

Empowering employees with technology such as mobile devices or real-time tracking systems can help them to be more efficient and responsive to customer needs, reducing the delivery gap. This can also increase employee satisfaction and motivation, leading to better overall customer service. Variability analysis, voice-of-customer analysis, zone of tolerance analysis, and public relations are all important tools in improving customer service, but they do not directly address the delivery gap.

Using Technology and ________ Are Two Ways a Delivery Gap